Agenda and draft minutes
PDF 59 KBVenue: Committee Room 1, Council Offices, Woodgreen, Witney, Oxfordshire OX28 1NB. View directions
Contact: Democratic Services
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Apologies for Absence To receive any apologies for absence. The quorum for the Audit and Governance Committee is 4 Members. Minutes: Apologies for absence were received from Councillors Joy Aitman, Edward James and Jane Doughty.
Councillor Andrew Coles substituted for Councillor Joy Aitman and Councillor Sarah Veasey substituted for Councillor Jane Doughty.
Councillor Nigel Ridpath (arrived @ 18:24) sent apologies for lateness.
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Declarations of Interest To receive any declarations from Members of the Committee on any items to be considered at the meeting Minutes: There were no declarations of interest received. |
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Minutes of Previous Meeting To approve the minutes of the meeting held on Thursday 26 September 2024. Minutes: The minutes of the meeting held on 26 September 2024 were approved and signed by the Chair as a correct record. Councillor Ruth Smith proposed the minutes be approved and Councillor Elizabeth Poskitt seconded. |
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Participation of the Public To receive any submissions from members of the public, in accordance with the Council’s Public Participation Rules. Minutes: There was no participation of the public. |
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Customer Complaints Policy & Procedure Purpose: The report presents a new customer complaints policy and process which complies with the new Ombudsman Complaint Handling Code for Member authorisation, and a revised Staff Personal Safety Policy
Recommendation: That the Audit and Governance Committee resolves to: 1. Approve the implementation of the new Customer Complaints Policy and Procedure. 2. Note the revised Staff Personal Safety Policy.
Invited: Cheryl Sloan - Business Manager, Governance, Risk & Business Continuity
Additional documents:
Minutes: Andrea McCaskie, Director of Governance presented a new customer complaints policy and process which complied with the new Ombudsman Complaint Handling Code for Member authorisation, and a revised Staff Personal Safety Policy. In February 2024, following a consultation process, the Local Government and Social Care Ombudsman (’the Ombudsman’) launched a new Complaint Handling Code (‘the Code’). The purpose of the Code was to enable organisations to resolve complaints raised by individuals promptly, and to use the data and learning from complaints to drive service improvements. It would also help to create a positive complaint handling culture amongst staff and individuals. Local councils were encouraged to adopt the Code as soon as they were able to do so. The Ombudsman intended to start considering the Code as part of their processes from April 2026 to give local councils the opportunity to adopt the Code successfully into working practices. In addition, during the first two years the Ombudsman would be working with a number of pilot councils to understand the impact of the Code and provide further guidance to the sector. The West Oxfordshire District Council new Complaints Policy and Procedure (’the Policy’) had been written in conjunction with the new Code and will ensure that the Council is compliant with the Code ahead of April 2026. Also included was a revised Staff Personal Safety Policy which feeds into this Policy and was recommended by the Ombudsman. The recommendation was to implement the new Policy from 1 April 2025. Based on various questions and queries from Members the following points were explained: · A generic email address for complaints would be created to ensure all complaints could be directed there; complaints would be further flagged and highlighted to ensure the appropriate Councillor was contacted . · The volumes and categories of complaints would then be measured to see if there were any trends and patterns to determine where/if any changes were required to prevent further complaints where possible. · A Complaints Report would be provide to the Committee every 6 months. · An explanation would be provided on why missed bin collections were not recorded as complaints to the Committee. · Further information would be provided on the personal register including the history of when it was created. the protection of the register, its efficiency, whether there would be an external and an internal one, how Members would be notified who was on the list and if GDPR would be applied, how data protection would be undertaken and articulated, and whether the register itself would be renamed. · Members welcomed an All Member Briefing/ Training session on Councillor safety. · Information around consent to being filmed was included on the front sheet of meeting agenda packs; going forward, signs would also be added to entrance doors where meetings were being held.
Councillor Carl Rylett proposed that the recommendations be approved and Councillor Andrew Beaney seconded.
RESOLVED that the Audit and Governance Committee AGREED to: 1. Approve the implementation of the new Customer Complaints Policy and Procedure. 2. Note ... view the full minutes text for item 32. |
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Treasury Management Mid-Term Report Purpose: To provide Members with an update on Treasury Management activity, the performance of internal and external funds and prudential indicators for the period 1st April 2024 – 30th Sept 2024.
Recommendations: That the Audit and Governance Committee resolves to: 1. Note the contents of the report
Invited: Sian Hannam - Treasury Accountant Madhu Richards - Director of Finance
Minutes: Georgina Dyer, Chief Accountant presented the report that provided Members with an update on Treasury Management activity, the performance of internal and external funds and prudential indicators for the period 1st April 2024 – 30th Sept 2024. The overall performance of investments in the 6 months to 30th September 2024 was positive, returning interest of £786,307 or 4.81% against a budget of £578,115, and generating an unrealised capital gain of 1.60% or £223,624 in the year to date. The capital value of pooled funds continued to be affected by prevailing economic conditions in the world markets. Pooled funds were intended to be long term investments where short term fluctuations in the capital value was expected. These funds were being closely monitored by the Council’s Treasury Management adviser (Arlingclose) and they continued to forecast that the capital values would recover over the next 2-3 years as gilts and bond revenue rates started to decline again. The Council had benefitted from higher revenue returns due to sustained higher Bank Rate in the first six months of 2024/25. The report included the new requirement in the 2021 Prudential Code (published by CIPFA), mandatory from 1st April 2023, of quarterly reporting of the treasury management prudential indicators. The Council complied with the majority of the Prudential Indicators for 2024/25 as set out in the budget approved by full Council in February 2024. Further details could be found in section 7 of the report.
Based on various questions and queries from Members the following points were explained: · Notice was served by UBS that one of the pool funds were closing and there would be a crystallised loss which would impact the capital outturn return. However, there would be no penalties that would incurred. · In terms of any benefit from inflation, it was explained that work was being done by Treasury Management accountant to examine where there would be an extraordinary level and combined effect as there were a mixture of balanced funds. There would be a framework put in place to ensure as interest rates came down the risk would be mitigated; global funds were more difficult to predict and pooled funds were long term investments that need to be balanced with borrowing. · There was net income showed on page 54 which was regarding interest rates which was required to be produced according to SIPFA regulations; there were service investments and commercial investment property. There was revenue stream from service investments. Queries around the table and what was included in the various categories would be taken offline and an explanation would be sent to Members. · The forecast in section 9.7 of the report referred to the capital programme. A significant capital expenditure would account for a Minimum Revenue Provision (MRP) and a charge to use it (i.e. waste vehicles).
Councillor Carl Rylett proposed that the recommendations be approved and Councillor Andrew Cole seconded.
RESOLVED that the Audit and Governance Committee AGREED to: 1. Note the contents of the report.
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Purpose: To present a summary of the audit work concluded since the last meeting of this Committee.
Recommendations: That the Audit and Governance Committee resolves to: 1. Note the report.
Invited: Jaina Misty – Senior Auditor Madhu Richards - Director of Finance
Additional documents:
Minutes: Jaina Mistry, the Swap Internal Auditor presented a summary of the audit work concluded since the last meeting of the Committee.
The Internal Audit Service was provided to this Council by SWAP Internal Audit Services (SWAP). SWAP was a local authority-controlled company. The report attached at Annex A set out the work undertaken by SWAP for the Council. It followed the risk-based auditing principles and, therefore, this was an opportunity for the Audit and Governance Committee to be aware of emerging issues which had resulted from SWAP involvement.
The progress report (Annex A) enabled the Committee to monitor the work of the Internal Audit Service and ensure that it remained effective. It also provided the Committee with assurance opinions over areas reviewed within the reporting period, details of audit recommendations and the outcome of follow-up reviews conducted on previous audit recommendations. The plan remained flexible to respond to requests for audits or ad hoc reviews. There was a continued follow up all agreed actions and a report (Annex B) showing all open agreed actions and those that have been actioned during 2024/25 had been included for Members information.
Based on various questions and queries from Members the following points were explained: · In terms of the Member allowances report, there was no actions, methodology and opinion included and therefore Officers would come back on this. The Member allowance scheme was facilitated by payroll and payment for membership to political groups varied with no governance around it; there need to be a discussion to consider if this changed personal income and liability. Therefore there needed to be a discussion on whether the same practice should be the same for all political groups. · Emergency planning was still retained by Publica and there needed to be assurances for a rota was populated by the team to ensure a staff member was available for the short and medium term to cover West Oxfordshire District Council (WODC). There were Officers who had provided duty cover specifically for WODC; however some of them had left or were employed by a different authority. There was a plan to build up each council to make sure they were populated by 31 March who would be supported by specialists to provide learning and development. The priority currently was to have staff for the rota.
Councillor Carl Rylett proposed that the recommendations be approved and Councillor Andrew Cole seconded.
RESOLVED that the Audit and Governance Committee AGREED to: 1. Note the report.
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Strategic Risk Register Purpose: The report brings to Members the current version of the Strategic Risk Register for information and assurance that risks to the Council are being managed and appropriate actions are being taken to mitigate risk.
Recommendations: That the Audit and Governance Committee resolves to: 1. Note the report.
Invited: Cheryl Sloan - Business Manager Governance, Risk & Business Continuity
Additional documents: Minutes: Andrea McCaskie, Director of Governance presented a report that brought Members the current version of the Strategic Risk Register for information and assurance that risks to the Council were being managed and appropriate actions were being taken to mitigate risk.
All updates to the commentary since 25 July 2024 Audit and Governance Committee were shown in red, along with a direction of travel column, which showed if the risk had either increased / red (got worse), decreased / green (reduced in risk) or stayed the same since the last time it was reported to the Committee.
There was a summary of some of the key changes / updates: · ER1 Cyber Attack. The risk was increased to reflect the recent Cyber Attack incident at Tewkesbury Council and a heightened risk awareness for potential cyber-attacks on our network. This risk had subsequently been reduced to previous levels following the closure of this incident. · ER4 Refugees / Asylum Seekers. The risk was increased following the recent unrest seen across the UK. During the time additional measures were put in place and Tactical Coordinating Groups stood up. This risk had subsequently been reduced. · SR1 Major Civil Emergency. The risk was increased in response to the impact on 365 cover due to the transition of services. A short- and long-term solution had now been agreed, including a S113 agreement between the three partner Councils, including West Oxfordshire District Council for the short-term, to provide time for each council to develop a locality based cover from 1/04/25. · SR2 Climate Emergency and Climate Adaptation. The risk had been renamed following a request from the Executive to include ‘Climate Adaptation’. · SR4 5 Year Land Supply. This was a new risk as requested by the Audit and Governance Committee in July. Based on various questions and queries from Members the following points were explained: · A RAG rating of yellow could potentially be mitigated down to green and would not necessarily be removed from the register. · This was considered a live document and any situations that changed would be highlighted and constantly kept under review. There were monthly internal meetings that would be looking into all the service areas and then presented in a useful way. · In terms of the five year land supply, the Council was awaiting the new national guidance and would be waiting on the MPPF and what impact that would have. Councillor Carl Rylett proposed that the recommendations be approved and Councillor Ruth Smith seconded.
RESOLVED that the Audit and Governance Committee AGREED to:
1. Approve the implementation of the new Customer Complaints Policy and Procedure. 2. Note the revised Staff Personal Safety Policy. 3. Delegate authority to the Business Manager Governance, Risk & Business Continuity in consultation with the Chair of Audit and Governance Committee and Director of Governance, to make any minor amendments required to finalise the document to reflect the discussion, correct typographical errors or otherwise strengthen and improve the policies in advance of publication.
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Audit and Governance Committee Work Programme 2024/25 Purpose: For the Committee to review and note its work programme for the remainder of 2024/25.
Recommendation: That the Audit and Governance Committee resolves to: 1. Note the Committee’s Work Programme for 2024/25. Minutes: This item was not discussed. |