Issue - meetings
Customer Complaints Policy & Procedure
Meeting: 28/11/2024 - Audit and Governance Committee (Item 5.)
5. Customer Complaints Policy & Procedure 
PDF 71 KB
Purpose:
The report presents a new customer complaints policy and process which complies with the new Ombudsman Complaint Handling Code for Member authorisation, and a revised Staff Personal Safety Policy
Recommendation:
That the Audit and Governance Committee resolves to:
1. Approve the implementation of the new Customer Complaints Policy and Procedure.
2. Note the revised Staff Personal Safety Policy.
Invited:
Cheryl Sloan - Business Manager, Governance, Risk & Business Continuity
Additional documents:
- Complaints Policy and Procedure - WODC (Draft), item 5.
PDF 653 KB
- Staff Personal Safety Policy - Final, item 5.
PDF 882 KB
- Equality and Rurality Impact Assessment Form - Customer Complaints Policy, item 5.
PDF 530 KB