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Issue - meetings

Service Performance Report 2023-24 Quarter Four

 

 

Meeting: 12/06/2024 - Executive (Item 194)

194 Service Performance Report 2023-24 Quarter Four pdf icon PDF 91 KB

Purpose:

To provide details of the Council’s operational performance at the end of 2023-24 Quarter Four (Q4).

 

Recommendation:

That the Executive resolves to:

1.    Note the 2023/24 Q4 Service Performance Report.

Additional documents:

Minutes:

Councillor Andy Graham, Leader of the Council, introduced the report, which provided details of the Council’s operational performance at the end of 2023-24 Quarter Four (Q4).

 

At the invitation of the Leader, Alison Borrett, Senior Performance Analyst, gave a detailed overview of the report, stating that the Council had an overall successful quarter (January 2024 to March 2024), and highlighted notable achievements including the adoption by the Executive of an updated Carbon Action Plan, applications for development being determined ahead of agreed timescales and improved processing of new Council Tax support claims.

 

The Senior Performance Analyst also provided an overview of steps being taken to address a small number of improvements across the Council, including collection of Non-Domestic Rates and delivery of affordable homes across the district.

 

In debate, the Executive highlighted and thanked the work of Officers in bringing an improved, more detailed and comprehensive service report to the Executive, adding that the reports and detail contained within, was of a much more understandable format and easier to take heed of.

 

Councillor Andy Graham proposed that the Executive agree to the recommendation as listed on the report. This was seconded by Councillor Alaric Smith, was put to a vote, and was unanimously agreed by the Executive.

 

The Executive Resolved to:

1.      Note the 2023/24 Q4 Service Performance Report.

Meeting: 05/06/2024 - Overview and Scrutiny Committee (Item 9)

9 Service Performance Report 2023-24 Quarter Four pdf icon PDF 91 KB

Purpose:

To provide details of the Council’s operational performance at the end of 2023-24 Quarter Four (Q4).

 

Recommendations:

That the Committee resolves to:

1.    Note the 2023/24 Q4 service performance report.

Additional documents:

Minutes:

The Leader introduced the report that provided details of the Council’s operational performance for the end of 2023-24 Quarter Four (Q4).

Overall, the Council's performance had been positive, with commendable progress in a number of areas including visits to the leisure centres, Official Land Charge Search Times and Processing times for Council Tax Support and Housing Benefit. Sections 3.1 and 3.2 of the report highlighted where the service was in terms of targets.

The Senior Performance Analyst explained that the report in the pack was now correct as it had a few minor errors in some of the figures. Sections 3.1 and 3.2 of the report highlighted where the service was above and fell below targets respectively.

Questions were answered from Members and the following points were to be noted: 

  • Within the Action Tracker, Item 23, it was explained that an appointment for the Strategic Housing Development and Enabling Manager had been made. The Assistant Director of Commercial Development would give an update to Members after the meeting.
  • Regarding Salt Cross, there was a separate Steering Group which had been updated; Andrea Kenton could provide that update to Members.
  • The installation of Electric Vehicle Charge Points was delayed by 6-8 weeks due to the nature of the complex partnership with town councils and authorities; however, mitigation was put in place to manage the delay.
  • Regarding Service Delivery Agreements within large developments, Members expressed a desire for the Council to take control of those green areas to ensure resident savings. Officers agreed to come back with a timeline and look into the issue further with the possibility of also looking into Community Land Trusts.
  • Officers would come back on whether the Windrush lottery bid for May had been received.
  • Improvement plans and grant schemes under the central government funding would continue to be tracked, published on the website and further information communicated to residents.
  • In terms of leisure contracts benchmarking, this was only currently being done against other Councils and nearest neighbours but Officers would look into benchmarking within more sectors.
  • A review of damaged bin replacements had been undertaken in conjunction with other councils and complaints had been monitored. The actual cause would be determined and assessed to see if any further preventative measures could be taken.

 

RESOLVED that the Committee AGREED:

1.    To Note the 2023/24 Q4 service performance report.

 

 

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