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Issue - meetings

Service Performance Report 2024-25 Quarter Three

 

 

Meeting: 12/03/2025 - Executive (Item 315)

315 Service Performance Report 2024-25 Quarter Three pdf icon PDF 92 KB

Purpose

To provide details of the Council’s operational performance at the end of 2024-25 Quarter Three (Q3).

 

Recommendation      

That the Executive resolves to:

 

1.         Note the 2024/25 Q3 service performance report.

Additional documents:

Minutes:

Councillor Andy Graham, the Leader of the Council, introduced the item, the purpose of which was to provide details of the Council’s operational performance at the end of 2024-25 Quarter Three (Q3). Councillor Graham highlighted the following:

 

  • The purchase of three electric vans and an ultra-narrow van for the Council’s green fleet.
  • The installation of Solar PV at Elmfield. Councillor Graham noted that Elmfield was now let, with the main offices now at Woodgreen. Elmfield would be a business and social hub with a new café opening soon. The Elmfield conversion had been completed in a cost effective and environmentally friendly way.
  • Service performance areas above target were highlighted in Customer satisfaction, planning applications determined within agreed timescales, missed bin collections and gym memberships.
  • Councillor Graham noted that Land charge searches and visits to leisure centres were not on target, but that this was in part due to seasonal delays.

 

Councillor Andy Graham, Leader of the Council, proposed accepting the recommendations, and thanked Council staff, Officers and Senior Management for their work in this area.

 

Councillor Andrew Prosser, Executive Member for Climate Action and Nature Recovery, seconded the recommendations.

 

RESOLVED:

 

That the Executive:

 

1.         Note the 2024/25 Q3 service performance report.

Meeting: 05/03/2025 - Overview and Scrutiny Committee (Item 112)

112 Service Performance Report 2024-25 Quarter Three pdf icon PDF 93 KB

Purpose:

To provide details of the Council’s operational performance at the end of 2024-25 Quarter Three (Q3).

 

Recommendation:

That the Committee considers the report and agrees any recommendations it wishes to submit to the Executive on 12 March 2025.

Additional documents:

Minutes:

At the Chair’s discretion, this was taken as the first substantive item on the agenda.

 

The Leader of the Council introduced the item. The purpose of the item was to provide details of the Council’s operational performance at the end of 2024-25 Quarter Three (Q3). The Leader highlighted the following points;

  • Six new electric vans had been purchased for Ubico.
  • The amount of planning applications determined within the agreed timescales continued to exceed targets.
  • Customer satisfaction continued to be strong.
  • The number of missed bins per 100,000 continued to be below the target for the fifth consecutive quarter.
  • Gym memberships remained strong, with memberships exceeding the end of year target by just over 4%.
  • Some areas were below target, such as the percentage of land charges completed within the target timeframe, which was due to delays by external partners and visits to leisure centres which was partly seasonal.

 

A question had been submitted by a member who was absent on the Windrush in Witney funding bid. The Chair read this out: “This project has been in discussion since pre-2022. Was the funding bid submitted in February 2025? If not, what is the mitigation, and should an alternative (such as external expertise from other appropriate organisations) be considered, to enable this bid to be submitted without further delay?” The response to this is included as a supplement to these minutes.

 

Members discussed the report, raising the following points;

 

  • There were problems with sewerage and water pressure in the new houses in Carterton. A question was asked on how many houses were unoccupied due to this issue. The Senior Performance Analyst explained that a written response would be provided on this. The response to this is included as a supplement to these minutes.
  • The difference was between complaints that were “closed” versus “not upheld”was explained by the Senior Performance Analyst. A formal complaint that was processed as such and not upheld was “not upheld”. A closed complaint was one that was closed before being processed.

 

The Committee noted the report.

 

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