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Issue - meetings

Service Performance Report 2024-25 Quarter Two

 

 

Meeting: 11/12/2024 - Executive (Item 267)

267 Service Performance Report 2024-25 Quarter Two pdf icon PDF 90 KB

Purpose:

To provide details of the Council’s operational performance at the end of 2024-25 Quarter Two (Q2).

 

Recommendation:

That the Executive resolves to:

1.    Note the 2024/25 Q2 Service Performance Report.

Additional documents:

Minutes:

The Leader of the Council introduced the report that that provided details of the Council’s operational performance at the end of 2024-25 Quarter Two (Q2).

 

Progress on actions in the Corporate Plan for Q2 were contained in the report.

 

The Council Priority highlight report was attached at Annex A with an overview of progress against all actions in the Corporate Plan is attached at Annex B.

 

Overall, the Council's performance for the quarter had been largely positive, with notable progress in Percentage of FOI requests answered within 20 days and the percentage of Planning Appeals successfully defended. Planning Determination Times, Gym Memberships, and Land Charges Response Times remained high. Additionally, Customer Satisfaction continued to be strong, with the Council topping the Gov Metric league table in July and August.

 

A full report was attached at Annex C. As previously agreed, where possible, broader benchmarking had been included in the full performance report to gain a more robust and insightful evaluation of performance. Where benchmarking data was not currently available or outdated, this is noted, and further investigations will be undertaken to look at options.

 

The Executive Member for Leisure and Major Projects, explained that the Council was ahead of target on its leisure centre footfall.

 

The work of the homelessness prevention team was also explained.

 

Councillor Andy Graham proposed that the Executive agree the recommendations as listed on the report. This was seconded by Councillor Andrew Prosser, was put to a vote, and was unanimously agreed by the Executive.

 

The Executive resolved to:

1. Note the 2024/25 Q2 service performance report.

 

Meeting: 04/12/2024 - Overview and Scrutiny Committee (Item 75)

75 Service Performance Report 2024-25 Quarter Two pdf icon PDF 91 KB

Purpose:

To provide details of the Council’s operational performance at the end of 2024-25 Quarter Two (Q2).

 

Recommendations:

That the Committee resolves to:

1.    Agree any recommendations it wishes to submit to the Executive on 11 December 2024.

 

Invited

Councillor Andy Graham – Leader of the Council

Alison Borrett – Senior Performance Analyst

Additional documents:

Minutes:

The Senior Performance Analyst presented the report that provided details of the Council’s operational performance at the end of 2024-25 Quarter Two (Q2).

Progress on actions in the Corporate Plan for Q2 were contained in the report.

The Council Priority highlight report was attached at Annex A with an overview of progress against all actions in the Corporate Plan is attached at Annex B.

Overall, the Council's performance for the quarter had been largely positive, with notable progress in Percentage of FOI requests answered within 20 days and the percentage of Planning Appeals allowed. Planning Determination Times, Gym Memberships, and Land Charges Response Times remained high. Additionally, Customer Satisfaction continued to be strong, with the Council topping the Gov Metric league table in July and August. However, the Number of Affordable

Homes delivered and Income Achieved in Planning are showing negative trends.

A full report was attached at Annex C and should be looked at in conjunction with the report. As previously agreed, where possible, broader benchmarking had been included in the full performance report to gain a more robust and insightful evaluation of performance. Where benchmarking data was not currently available or outdated, this was noted, and further investigations would be undertaken to look at options.

It was suggested that next time the report was presented in quarter three, Members could submit questions prior to the meeting.

The following points and suggestions were noted by the Committee:

  • It was requested that future benchmarking be done against neighbouring councils instead of those miles away; it was explained that the reasoning for the councils chosen were due to using CIPFA guidance as they had pulled together and used over 40 metrics. Others would be added as requested.
  • Members suggested that the Data Hub be used to draw metrics which were useful. A discussion would take place with the service on this.
  • The action tracker was down to Officers to fill in and in regards to what was meant by ongoing procurement an explanation would be provided from the service. An explanation would also be sought on what the ten feedback points were in regards to Parish Councillors.
  • Community grants figures needed to be amended to £1000 mark.
  • It was requested that EV charge points and active travel should not be lumped together and that was noted.
  • There would be confirmation given if a survey would go out in regards to the phone call service.

 

The Committee thanked Officers for the report.

 

RESOLVED that the Committee noted the report and it was agreed that there were no recommendations to the Executive on 11 December 2024.

 

 

 

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