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Issue - meetings

Service Performance Report 2024-25 Quarter One

 

 

Meeting: 11/09/2024 - Executive (Item 225)

225 Service Performance Report 2024-25 Quarter One pdf icon PDF 91 KB

Purpose:

To provide details of the Council’s operational performance at the end of 2024-25 Quarter One (Q1).

 

Recommendation:

That the Executive resolves to:

1.    Note the 2024/25 Q1 service performance report.

Additional documents:

Minutes:

Councillor Andy Graham, Leader of the Council, introduced the report, which provided details of the Council’s operational performance at the end of 2024-25 Quarter One (Q1).

 

In debate, the Executive highlighted the positive impact of the Council’s published Biodiversity Toolkit and the positive wider impacts being felt surrounding nature recovery, which involved partnership working with Town and Parish Councils. The Executive also stated that they were pleased to announce that gym and leisure memberships with the Council’s leisure partner GLL, at sites including Carterton, Witney and Chipping Norton, had also increased during the quarter, along with increased gym attendance figures overall throughout the quarter.

 

The Executive also highlighted the work of the Council’s Development Management team, who had seen a rise in the levels of planning applications being granted permission which had come during a time where there had been uncertainly regarding levels of staff retention. The Executive also acknowledged the work of the Council’s homelessness prevention and housing teams for their ongoing hard work supporting those in the district who needed their help the most, amidst a rise in housing applications during the quarter.

 

The Executive also praised the work of the Council’s waste collection partner Ubico, who had contributed to a 25% reduction in the rate of missed waste collections in the district, with the current missed collection rate at just 86 in 100,000. At the invitation of the Leader, Daniel Jacecko, Operations and Transport Manager at Ubico, gave an overview of the continuing work that their service area had undertaken during the quarter and more broadly in recent years, and praised the work of the wider Ubico workforce for their ongoing efforts for the district. The Operations Manager thanked the Executive for their ongoing support to Ubico.

 

The Leader stated they were pleased to see and present a flurry of good news, in the light of ongoing general challenges, and that Council staff and Officers continued to go above and beyond in the call of duty. The Leader stated that the work of Officers was invaluable, with much of it taking place behind the scenes with little exposure. The Executive collectively thanked the continuing work of the wider Council, and asked that the recognition did not go unnoticed.

 

Councillor Andy Graham proposed that the Executive agree the recommendation as listed on the original report. This was seconded by Councillor Duncan Enright, was put to a vote, and was unanimously agreed by the Executive.

 

The Executive Resolved to:

1.    Note the 2024/25 Q1 service performance report.

Meeting: 04/09/2024 - Overview and Scrutiny Committee (Item 41)

41 Service Performance Report 2024-25 Quarter One pdf icon PDF 91 KB

Purpose:

To provide details of the Council’s operational performance at the end of 2024-25 Quarter One (Q1).

 

Recommendations:

The Committee notes the report and agrees any recommendations it wishes to make to the Executive on 11 September 2024.

 

The Executive is recommended to resolve to:

1.    Note the 2024/25 Q1 service performance report.

 

Invited:

Councillor Andy Graham, Leader of the Council

Giles Hughes, Chief Executive Officer

Alison Borrett, Senior Performance Analyst

 

Additional documents:

Minutes:

The Leader introduced the report that provided the detail of the Council’s operational performance at the end of 2024-25 Quarter One (Q1).

It was explained that this was a relatively positive report and that on page 50 of the report pack one could find those service performances that were below target. The Senior Performance Analyst explained some of the reasons for the sections of service areas that were below target.

The following points and suggestions were noted by the Committee:

  • The allowance rate for planning applications allowed was queried and it was explained that the wording “supported” would be clarified to explain that those were application whereby the inspectorate had sided with the Council.
  • It was queried if there was information on a breakdown of the leisure centres and where the variances were within them. Action Point: The Senior Performance Analyst agreed to provide a breakdown of leisure centre performance to Members of the Overview and Scrutiny Committee.
  • It was explained that housing benefits numbers had been decreasing and the system migration was meant to be phased with the various stages being brought forward. There would be a compare and contrast on this in later reports.
  • Regarding FOI requests, it was explained that they tended to come from research studies, and it would be a blanket across the three councils; there was a varying degree with one hundred and eighty for the quarter for West Oxfordshire District Council on various topics.

 

RESOLVED that the Committee noted the report and it was agreed that there were no recommendations to the Executive on 11 September 2024.

 

 

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