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Service Performance Report 2023-24 Quarter Three

 

 

Meeting: 06/03/2024 - Executive (Item 163)

163 Service Performance Report 2023-24 Quarter Three pdf icon PDF 90 KB

Purpose:

To provide details of the Council’s operational performance at the end of 2023-24 Quarter Three (Q3).

 

Recommendations:

That the Executive Resolves to:

  1. Note the 2023/24 Q3 service performance report.

Additional documents:

Minutes:

Councillor Andy Graham, Leader of the Council, introduced the report, which provided details of the Council’s operational performance at the end of 2023-2024 Quarter Three (Q3).

 

In debate, the Executive praised the work of Officers for a series of consistently thorough, detailed and high-quality reports, and thanked the wider analysis team, embedded within the Council’s data team, for their continuing hard work.

 

The Executive praised the levels of the Council’s operational service output across the quarter, including the processing of planning applications and increased collections of Council Tax. The Executive also highlighted recent events that had taken place in the district which had helped to achieve the levels of operational output detailed within the original report, and made specific reference to a Christmas Market, held at Marriott’s Walk in Witney in December 2023, which contributed to substantially increased footfall in the town.

 

Officers gave the Executive clarity regarding the figures contained within missed waste collection target setting, and advised that missed collection figures overall were reducing. Officers and the Executive thanked the work of the Council’s waste collection partner Ubico for their continued work in support of the Council.

 

Councillor Andy Graham proposed that the Executive agree to the recommendation as listed on the report. This was seconded by Councillor Duncan Enright, was put to a vote, and was unanimously agreed by the Executive.

 

The Executive Resolved to:

1.      Note the 2023-2024 Q3 service performance report.

Meeting: 29/02/2024 - Overview and Scrutiny Committee (Item 54)

54 Service Performance Report 2023-24 Quarter Three pdf icon PDF 90 KB

Purpose:

To provide details of the Council’s operational performance at the end of 2023-24 Quarter Three (Q3).

 

Recommendations:

That the Committee scrutinises the report and agrees any recommendations it wishes to make to the Executive.

 

Invited:

Councillor Andy Graham, Leader of the Council

Giles Hughes, Chief Executive

Alison Borrett, Senior Performance Analyst

Additional documents:

Minutes:

The Senior Performance Analyst introduced the report that provided details of the Council’s operational performance at the end of 2023-24 Quarter Three (Q3).

Highlights of the report were shared and it was explained that the Climate Team, in collaboration with other Oxfordshire authorities, secured £298k of Innovate UK funding to enable nature-based carbon offsetting in Oxfordshire.

Witney Christmas Market witnessed approximately 15,000 shoppers at the Marriotts Walk shopping centre, marking a 59% increase compared to the same period in 2022 and a significant 70% surge from the previous week's visitor count.

In November, the Executive approved a new delivery model, jointly developed by Green Axis and Homes England, for the zero-carbon housing development at Waterbush Road, Chipping Norton, with legal agreements currently in progress.

Planning permission had been granted in November for the decarbonisation of Carterton Leisure Centre.

An overview of progress against all actions in the Corporate Plan was attached at Annex A and the Council Priority highlight report was attached at Annex B. Service performance indicators both above and below targets were listed in the report and some explanation was provided where required.

Various questions and points of clarification were raised with Officers providing answers and points of clarification as follows:

  • A comparison had been made and benchmarks were created for the process of collection and writing off of Council Tax debt. The set target of 99% remained and was viewed as achievable.
  • A breakdown of appeals for both the Uplands and Lowlands planning sub-committee areas would be added to the next report brought to Committee.
  • In regard to uncollected bins, that data would be broken down into parishes and added to the next report brought to Committee.
  • A review of the service level agreement would occur when the waste service was under review and the Committee would be updated accordingly.

 

RESOLVED that the Committee NOTED the report.

 

 

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