Decision details
Quarterly Service Review Q3
Decision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: No
Decisions:
Councillor Andy Graham, Leader of the Council, presented the item, the purpose of which was to provide details of the Council’s operational performance at the end of 2025-26 Quarter Three (Q3).
Councillor Graham summarised several of the key aspects of the report as follows:
· Overall performance for the Council had been positive for Quarter Three.
· Westhive Round 5 had finished and had provided funding for ten new community projects.
· Lettings at Marriotts Walk had continued, with agreements having been secured for three Units alongside ongoing work on public realm design. This was significant progress when compared to other towns across the country who were struggling.
· The Windrush Leisure Centre decarbonisation project had continued to progress with installation of the new low?carbon heating system and removal of the asbestos boiler.
· Market town support had continued, with fourteen Shop Front Improvement Grants that were on track for award with further grants expected to assist up to nineteen local businesses. Markets in Witney and Chipping Norton had continued to be successful.
· Planning applications determined within agreed timescales had continued to exceed targets and planning appeals had come back under target in the quarter.
· Customer Service satisfaction had continued to be strong and the average wait times had improved by around forty-five seconds compared to last year.
· Visits to the leisure centres and gym memberships had remained high, with memberships exceeding the target by just over 11% and visits exceeding the target by around 32%.
· Councillor Graham acknowledged that some service performance had not hit targets and there was work to be done on these areas.
Councillor Graham proposed accepting the recommendations of the report.
There were no alternative options detailed in the report.
Councillor Tim Sumner, Executive Member for Leisure and Carterton Area Strategy, seconded the proposal.
This was voted on and agreed unanimously.
The Executive Resolved to:
1. Note the 2025/26 Q3 service performance report.
Report author: Alison Borrett
Publication date: 13/03/2026
Date of decision: 11/03/2026
Decided at meeting: 11/03/2026 - Executive
Accompanying Documents:
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