Service Performance Report 2022/23 Quarter Three
Decision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Councillor Dan Levy, Executive Member for Finance, introduced and gave an overview of the report which provided details of the Council’s operational performance for 2022-23 Quarter Three (Q3).
In debate, it was highlighted that there were certain factors that had contributed to the detail contained within the service report, such as current levels of inflation, the ‘cost of living crisis’ and the effects of the ongoing war in Ukraine. Councillor Levy stated that there were actions plans in place to address the shortfalls contained within the report.
Councillor Levy added that significant work had been executed in the management of the Witney hotel, which was being used for safe accommodation of refugees that had arrived in the area. This was ultimately akin to the work of the Home Office.
The issue of fly tipping was also highlighted during the debate, and that the reporting tool ‘Fix My Street’ was not working as desired, and that redirection to the Council’s website was the default action. Councillor Lidia Arciszewska, Executive Member for the Environment committed, in response, to writing to Councillor Ted Fenton regarding this matter.
Councillor Mathew Parkinson, Executive Member for Customer Delivery, added that the Customer Services area had seen a noticeable improvement in its service output and call response times, even with the increased call volumes regarding the implementation of Voter ID ahead of the upcoming Elections in May 2023. Councillor Levy paid tribute to the work of the Council’s Electoral Services team for their work in this area.
Councillor Parkinson and Councillor Norman MacRae MBE both highlighted the ease of reporting a missed waste collection, and that it is far more efficient for residents to go online and report a missed collection, rather than the traditional method of calling the Council’s customer services department. Online reporting enabled residents to obtain a receipt of acknowledgement, rather than a verbal assurance, which provided an audit trail should there be a need for one.
Councillor MacRae highlighted that some waste collection vehicles fall foul of inclement weather, and that their efficiency decreases in time of inclement weather conditions. Councillor Arciszewska further committed to write to Councillor MacRae with details on the provision of newer, modernised and more efficient waste collection vehicles for the district.
Councillor Levy proposed that the Executive note the 2022/23 Q3 Service Performance Report. This was seconded by Councillor Andy Graham, was put to a vote and was unanimously agreed by the Executive.
Executive Resolved to:
- Note the 2022/23 Q3 service performance report.
Report author: Chief Finance Officer / Deputy Chief Executive - Elizabeth Griffiths
Publication date: 10/03/2023
Date of decision: 08/03/2023
Decided at meeting: 08/03/2023 - Executive
Effective from: 18/03/2023